Shopify · Checkout · 20 October 2026
Shopify Abandoned Checkout Emails
An abandoned checkout is an order that reached checkout and stopped. Shopify can send one email to bring the customer back.
By Qasim Malik · 20 October 2026 · 4 minute read
- What it is
- Checkout started, payment not finished
- Needs
- An email address from checkout
- A recovery message you can edit
- When
- After checkout works
- Not the same
- A cart with no email cannot be mailed
What Shopify stores
If the customer types an email and leaves, Shopify can keep that checkout. The recovery guide describes the email that offers a link back. A visitor who never reaches checkout leaves no address to write to.
Open the abandoned checkouts list in the orders area and read one. You will see the items, the address if they entered it, and whether an email went out.
Turn the email on
Shopify includes an abandoned checkout email you can edit. Confirm it is enabled, and read the wording. The message should say which store it is from and what is still in the checkout.
Send yourself through checkout and leave before paying, using an email you can open. The recovery mail should arrive. If it does not, the automation is off or the address never reached checkout.
After the store can take money
A recovery link that lands on a broken payment method wastes the email. Payments for a Pakistan store are in Shopify Payments in Pakistan.
Place one finished test order first, using How to Place a Shopify Test Order. Then test the abandoned path.
What the email should say
Name the product and give the link. Skip a fake countdown. If a discount code is in the email, the code has to exist under Discounts.
Creating that code is Shopify Discount Codes.
Frequently asked questions
What is an abandoned checkout on Shopify?
A checkout where the customer entered contact details and did not complete payment.
Can Shopify email them?
Yes, when the abandoned checkout recovery email is on and Shopify has an email address from that checkout.
Why did no email go out?
The visitor never entered an email, the recovery email is disabled, or the message is still scheduled. Check the abandoned checkout in the admin.
Should I offer a discount in that email?
Only if you create a real discount code. A code in the email that Shopify rejects at checkout is worse than no code.
Does this replace a test order?
No. Finish one real test order first so the link in the email opens a checkout that can be paid.
Recover one checkout you abandoned yourself
Leave a checkout halfway with your own email, wait for the message, and open the link.
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