Shopify · Orders · 20 October 2026
How to Refund a Shopify Order
A refund returns money on an order that already exists. You start it from that order in the admin.
By Qasim Malik · 20 October 2026 · 4 minute read
- Path
- Orders, then the order, then Refund
- Amount
- Full or partial
- Restock
- Only if the item comes back to you
- Dropshipping
- You refund the customer; the supplier has their own rule
- Policy
- The refund page should match this
The refund screen
Shopify’s refund guide starts from the order. You pick quantities, an optional shipping refund, and a reason. The payment goes back through the provider that took it, when that provider supports refunds.
A manual payment method means you return the money the same way you collected it, then record the refund in Shopify. Manual methods are part of Shopify Payments in Pakistan.
Restock
Restock puts the quantity back if you track inventory at your location. Leave it off when the supplier still has the item, or when the item is not coming back.
Restocking a dropshipped item you never held does not put a unit on your shelf.
The supplier’s side
You can refund the customer before the supplier refunds you. That gap is yours to fund. The promise you made is the refund policy in Shopify Store Policies.
Who ships and who answers is the split in How to Fulfill a Shopify Dropshipping Order.
Refund the test order
If you placed a live test order, refund it here so you are not paying for a practice checkout. The test itself is How to Place a Shopify Test Order.
After the refund, the order shows the refunded amount. The customer receives the notification if that email is enabled.
Frequently asked questions
How do I refund a Shopify order?
Open the order and choose Refund. Select the items and the amount, then submit.
Can I refund part of an order?
Yes. Refund the quantity or the amount you choose, including shipping if you select it.
Should I restock a dropshipped item?
Restock only if the unit returns to inventory you track. A supplier-held item is not on your shelf.
Who pays the customer?
You do, through the payment method on the order. The supplier’s refund to you is a separate conversation.
Does the customer get an email?
Shopify can send a refund notification. Check Settings, then Notifications, if you want that message on.
Refund in Shopify, then talk to the supplier
Open the test order, refund it, and confirm the order page shows the refund.
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