Shopify · Email · 20 October 2026
Shopify Order Emails
The order email is the receipt. The shipping email is how tracking reaches the customer.
By Qasim Malik · 20 October 2026 · 4 minute read
- Path
- Settings, then Notifications
- Order email
- After a successful checkout
- Shipping email
- When you fulfill
- Sender
- The store name and address
- Test
- Your own order
Order confirmation
The confirmation is the email that proves the order exists. Shopify’s notification list includes it. It should show the items, the total, and the store name.
Open the template and remove any line that promises a delivery speed you have not measured.
Shipping confirmation
This mail goes out when the order is fulfilled and you add a tracking number. Adding that number is How to Add Tracking on Shopify.
If you fulfill without tracking, the customer still gets a shipping email on many setups, with less useful detail. Add the number the supplier gave you.
Who it is from
The sender name should be the store name. The address should be one you can receive replies on. A no-reply address means the customer writes you somewhere else anyway.
The primary domain affects links in the mail. Set it in Shopify Domains.
Read a real one
Place the test order in How to Place a Shopify Test Order with an inbox you open. Check the subject, the total, and the link back to the store.
If the mail is in spam, the store email or domain is the thing to fix, not the customer’s habits.
Frequently asked questions
Where are Shopify order emails?
Settings, then Notifications. Order confirmation and shipping confirmation are in that list.
When does the confirmation send?
When checkout completes successfully.
When does the shipping email send?
When you mark the order fulfilled. Include a tracking number so the email is useful.
Can I edit the wording?
Yes. Open the notification and edit the template. Remove delivery promises you have not measured.
How do I see the real email?
Place a test order to your own address and read the message that arrives.
Edit the template, then read a real email
Take the test order, open the confirmation, and fix any line that is wrong before a customer sees it.
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